Saturday, June 25, 2005

Windows Media Player "An internal application error has occurred"

The Problem:-When you try to start Microsoft Windows Media Player, you may receive an "An internal application error has occurred" (or a similar) error message.

Cause:-This issue may occur if one or more of the Jscript registry key settings are incorrect. This behavior may also occur if the Jscript.dll file is missing or damaged.


1.Click Start, and then click Run.

2.In the Open box, type regsvr32 jscript.dll, and then click OK.

3.Click OK.

4.Click Start, and then click Run.

5.In the Open box, type regsvr32 vbscript.dll, and then click OK.

6.Click OK.

If either of the files do not register as expected, or if you receive an error message, the system file may be missing or damaged. To extract the missing file in Microsoft Windows XP, follow these steps:

1.Click Start, and then click Run.

2.In the Open box, type msconfig, and then click OK.

3.Click Expand File.

4.In the File to restore box, type the name of the file that you want to restore.

5.In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or click Browse From to locate the Windows XP .cab file.Note The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.

6.In the Save file in box, type the path where you want to extract the new file, or click Browse To to locate the folder that you want.

7.Click Expand.

8.In the System Configuration Utility dialog box, click OK. If you are prompted to restart the computer, click Restart.


Fingerlakes Dave said...

I've tried every fix on the MS site:
registered jscript, ungergistered and
re-registered, edited registry, etc., etc., etc.,.........

No luck with anything.

I have found posts about this as far back as Windos 98! You would think Microcrap would do something to fix this.
As far as I can tell, it was one of their wonderful updates that caused this issue!!!!

Kyle said...

Thank you! Method 1 worked for me!!

Santosh said...

Thank you so much. I registered the services and WMP worked fine for me!

Rhonerlianz said...

Great, it works. Thanks ...

Bharath said...

cool. This works. Thanks.

asfhgwt said...

Doesn't work for me.

MichaelNowatney said...

Thank you very much! This was the first page I found when I searched for this error message and it worked perfectly!

Surendran Haridoss said...


Thank a lot for your information.

It's worked for me.

Tosh said...

Thanks a ton. This WMP issue perplexed me for a long time and I just couldn't figure out how to fix it. The resolution you suggested did the trick in a jiffy!