Sunday, October 31, 2004

General Troubleshooting Windows XP Service Pack 2

1]You receive an "Access is denied" error message when you try to install Windows XP Service Pack 2

"Access Denied" error when trying to install SP2

Best option is to go through the Service Pack Installation log files-

you can check the following log files for cues at what may have gone wrong.
Start>Run>type in %windir%\Svcpack.log>ENTER
Start>Run>type in %windir%\setupapi.log>ENTER
%windir% can be replaced with theWindows folder, normally: C:\WINDOWS
To set the Verbose logging level:-
Now navigate to the following key:-
HKEY_LOCAL_MACHINE \Software \Microsoft \Windows \CurrentVersion \SetupValue Name: LogLevelData Type: REG_DWORDValue (Hexadecimal): 0000FFFF
When finished, set it back to the original, Value (Hexadecimal): 20000000

2]File Copying Problem:-
It may happen due to virtual drive software.The solution is either to deactivate or to uninstall the software.

3]Cryptographic service Error:-

*Cryptographic service error
**Error 0x800710D9 Unable to read from or write to the database

To resolve the issue visit:-
You cannot install some updates or programs
Here try the 3rd option:-
Rename the Catroot2 folder, and then try again.
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, pressing ENTER after each line:
net stop cryptsvcren %systemroot%\System32\Catroot2 catroot2oldnet start cryptsvcexit

Important: Do not rename the Catroot folder. The Catroot2 folder is automatically recreated by Windows, but the Catroot folder is not recreated if it is renamed.

4] Adaware Related Problems:-
Adware T.V. Media Program may prevent XP SP2 to install.
see:-Adware T.V. Media Program Removal Tool

5]Automatic Restart Problem:- If the computer is set to automatically reboot after unrecoverable errors, you may have to hit F8 twice during boot-up to actually get to see the blue screen. There is an option in the advanced menu to suppress automatic rebooting once..
Your computer repeatedly restarts after you install Windows XP Service Pack 2

6]Blue Screen of Death:-Nero InCD 4300 can cause IRQ_NOT_LESS_OR_EQUAL STOP: 0x0000000A .A very strange situation in which you can boot normally but can NOT boot in Safe mode.The workaround is to update InCD or to uninstall it.
Demystifying the 'Blue Screen of Death'

7]Very Slow Boot:-To find out the exact cause use Msconfig tool.
How to Troubleshoot By Using the Msconfig Utility in Windows XP.

8]Explorer freezes or crashes when right-clicking a file:-This may be due to third party software that installs an incompatible codec.Either update Dr.DivX or uninstall it.

9]Device Malfunctioning:-Either update or uninstall/reinstall the software.

10]Installer Problem:-see:-
Update for Windows XP Service Pack 2 (KB885894)

11]Monitor and Picture Problem:-Either adjust through the preset buttons of the monitor,or,change the resolution,or,update/roll back the video driver.
Pictures do not appear as expected, or you receive an error message when you open an HTML file on a Windows XP Service Pack 2-based computer

Related Microsoft Articles:-

WinXP.jpg Programs that may behave differently in Windows XP Service Pack 2SP2 introduces a number of new features that help increase the performance and the security of your system. These changes also affect the operations and functionality of some programs. The programs that are listed in this article may experience issues after you upgrade to SP2.

Some programs seem to stop working after you install SP2 Some programs seem to stop working after you install SP2After you install SP2, some programs may seem not to work. By default, Windows Firewall is enabled and blocks unsolicited connections to your computer. This article discusses how to make an exception and enable a program to run by adding it to the list of exceptions.

How to use the Data Execution Prevention dialog box in SP2This article describes how to use the Data Execution Prevention dialog box when you receive the "A Windows security feature has detected a problem and closed this program" error message.

How to use the Security Alert dialog box when it appears on your screenWhen a program tries to use the resources or the ports on your system that are covered by Windows Firewall, a Security Alert dialog box appears. This article describes how to use the Security Alert dialog box when it appears on your screen.

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